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Refund policy

Every STAMPA piece is made to order when you buy it, including items without personalization; nothing is pre-made or kept in stock as a finished product. Because of that, we can't accept returns or exchanges for change of mind. If something isn't right because of us, we'll make it right.

When we'll replace or refund your order

  • Our personalization mistake: the initials, name, font, color or placement don't match what you ordered.
  • Wrong item: you received a different product, phone model or color than the one on your order.
  • Quality issue: a defect in the leather, materials, stitching, hardware or foil.
  • Damaged in transit: the item arrived damaged.

In these cases we'll remake or replace your item at no cost, including shipping. If we can't replace it, we'll give you a full refund.

What we can't accept

  • Change of mind, or a different style or color preference after the order is placed.
  • Personalization details you submitted with a typo or error. Please double-check your text before checking out.
  • The wrong phone model selected at checkout.
  • Normal wear and tear, accidents, or damage from water, oils, perfumes or other chemicals (see our Product Care guide).
  • Small marks, color variations and veins, which are natural features of leather.
  • Gift cards.

How to request a replacement or refund

  1. Contact us within 7 days of delivery at info@stampahn.com or on WhatsApp.
  2. Include your order number and clear photos of the item and the issue.
  3. We'll reply within 2 business days. If you need to send the item back, we'll tell you how, and we cover the shipping.

Cancellations

We start working on orders quickly. You can cancel for a full refund until production begins. Once your item has been made, the order can't be canceled. Message us as soon as possible if you need to change something.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. Shipping costs, import duties and taxes paid to customs are not refundable.

Warranty

Beyond the first 7 days, your purchase is covered by our 60-day warranty against defects in materials, personalization and craftsmanship. We'll repair or replace the item.

This policy does not limit any rights you have under the consumer protection laws of your country.